Privacy Policy

Privacy Policy

  1. Personally-Identifiable Information and Non-Personally Identifiable Information.

Heidi Totten Consulting, LLC (also referred to herein as “HTC”) may collect two different types of information, Personally Identifiable Information (“PII”) and Non-Personally Identifiable Information (“Non-PII”). PII that we collect is information that identifies you as an individual – and includes your name, address, telephone number, e-mail address, credit card information, billing address and shipping information. Non-PII is aggregated information, demographic information, IP addresses, user behavior data from web interaction metrics tools and other information that does not reveal your specific identity. PII and Non-PII may be collected anytime you access or use a Heidi Totten Consulting, LLC website. PII and Non-PII may also be collected by Heidi Totten Consulting, LLC during in-person discussions, telephone conversations, and electronic or other written communications. Heidi Totten Consulting, LLC also collects information via cookies; blocking cookies may render you unable to access certain Heidi Totten Consulting, LLC products, services, or websites.

Heidi Totten Consulting, LLC uses PII to respond to your inquiries, provide you with services you have requested, keep you informed of services Heidi Totten Consulting, LLC thinks may be of interest to you, and otherwise personalize your experience with Heidi Totten Consulting, LLC, and other reasons. Heidi Totten Consulting, LLC does not sell or lease PII about you to others, and may in some cases be liable for so doing under the Privacy Shield Framework outlined below. Heidi Totten Consulting, LLC will provide your e-mail address to affiliates or users who refer you to us, or through whom you create a Heidi Totten Consulting, LLC account. Heidi Totten Consulting, LLC shares your PII with Heidi Totten Consulting, LLC affiliates and third parties contracting with Heidi Totten Consulting, LLC to provide services to you, including financial institutions, API integrators you have chosen, and other third party software services that you have chosen to assist you with your sales funnels. Heidi Totten Consulting, LLC employees who design our databases and software, and those employees who provide you with customer service, along with our customer service software partners, also have access to PII as part of their job in providing services to You. Heidi Totten Consulting, LLC may also share PII when required by law, or when you have expressly requested Heidi Totten Consulting, LLC to do so. Heidi Totten Consulting, LLC reserves the right to disclose and use your PII if Heidi Totten Consulting, LLC believes it is necessary to: (a) respond to legal process, e.g., a subpoena; (b) respond to a law enforcement agency’s request; (c) enforce the Terms; or (d) protect the rights, privacy, safety, property, or operations of Heidi Totten Consulting, LLC or third parties;

Because Non-PII does not personally identify You, Heidi Totten Consulting, LLC reserves the right to use and disclose to third parties Non-PII for any purpose.

Heidi Totten Consulting, LLC maintains reasonable physical, administrative and technical safeguards to protect PII from loss, misuse, or unauthorized access, disclosure, alteration or destruction. Heidi Totten Consulting, LLC enforces its Privacy Policy via self-assessment.

Heidi Totten Consulting, LLC reserves the right to change this privacy notice, which changes will become effective upon posting of the revised notice on heiditotten.com/privacy,or upon emailing of the changes to You at the email address You provided to Heidi Totten Consulting, LLC, or as required by law.

  1. Links to or From Other Sites.

Except where expressly stated by Heidi Totten Consulting, LLC, Heidi Totten Consulting, LLC is not affiliated or associated with operators of any third party websites that link to or are linked from any Heidi Totten Consulting, LLC-maintained website. Heidi Totten Consulting, LLC disclaims any responsibility for the accuracy or content of information found on third party websites that link to or are linked from any Heidi Totten Consulting, LLC website. Heidi Totten Consulting, LLC disclaims any responsibility for the security of any information (including without limitation credit card and personally identifiable information (“PII”)) that you may provide to any third party. Heidi Totten Consulting, LLC reserves the right, at any time and in its sole and absolute discretion, to block links to any Heidi Totten Consulting, LLC-maintained website through technological or other means without prior notice.

III. Information; Registration; User Names and Passwords

As a Heidi Totten Consulting, LLC website user, you will be required to create an account with Heidi Totten Consulting, LLC. You warrant that the information you provide Heidi Totten Consulting, LLC is truthful and accurate, and that you are not impersonating another person. You are responsible for maintaining the confidentiality of any password you may use to access your Heidi Totten Consulting, LLC account, and you agree not to transfer your password or User name, or lend or otherwise transfer your use of or access to your account, to any third party. You are fully responsible for all transactions with, and information conveyed to, Heidi Totten Consulting, LLC under your account. You agree to immediately notify Heidi Totten Consulting, LLC of any unauthorized use of your password or User name or any other breach of security related to your account. You agree that Heidi Totten Consulting, LLC is not liable, and you will hold Heidi Totten Consulting, LLC harmless, for any loss or damage arising from your failure to comply with any of the foregoing obligations.

  1. EU-US and Swiss-US Privacy Shield Frameworks.
  2. Heidi Totten Consulting, LLC complies with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information transferred from European Union and Switzerland to the United States, respectively. Heidi Totten Consulting, LLC has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit www.privacyshield.gov. For full definitions of the Privacy Shield Principles, please visit www.privacyshield.gov/EU-US-Framework.

Under the Privacy Shield, you have the right to access, correct, or delete your personal data. You also have the right to limit Heidi Totten Consulting, LLC’ use of your data – including the right to opt-in or out of receiving communications from Heidi Totten Consulting, LLC. To exercise any of these rights, please send an email to compliance@Heidi Totten Consulting, LLC.com.

Third party data transfer. Heidi Totten Consulting, LLC may be liable for the transfer of EU and/or Swiss personal data to third parties acting as our agents unless we can prove we are not responsible for the event given rise to the damages.

The Choice Principle. Note that we may be required to release personal data of EU and/or Swiss individuals in response to lawful requests by public authorities including to meet national security and law enforcement requirements.

In compliance with the EU-US and Swiss-US Privacy Shield Principles, Heidi Totten Consulting, LLC commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding this privacy policy should contact Heidi Totten Consulting, LLC at:

Email: support@heiditotten.com

Regular Mail: Heidi Totten Consulting, LLC, Attn: Legal Department, 11182 S. Ivy Creek Cove, South Jordan, UT 84095

Heidi Totten Consulting, LLC has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgement of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. Under certain limited conditions, individuals in the European Union or Switzerland may have the right to invoke “last resort” binding arbitration before the Privacy Shield Panel to be created by the U.S. Department of Commerce and the European Commission. The Federal Trade Commission has jurisdiction with enforcement authority over Heidi Totten Consulting, LLC’ compliance with the Privacy Shield.